Customer Testimonials
I would like to start by saying this is the worst service I have ever received. Dennis was our case manager and we were quoted over $13K for damage repair on our van. He then told our insurance it would be 20 days for repair. We took out a rental car during this time through our insurance, but when our 30 days ran out we discovered the service center had not even touched our vehicle. After escalation to manager we discovered the wrong part was ordered and that we would get a courtesy vehicle. They gave us a Jeep Cherokee which is 5 ...
I brought my jeep in for a battery and wiring repair. I got it back with a nasty stain on the left front fender. I noticed it the minute I got home. Obviously someone spilled something toxic on it. I contacted my service advisor and texted him a picture. He wasn’t very interested in addressing the problem, so I told him I’d hit with with a brush and soap the next morning and see if it’s just a surface stain. After I scrubbed it, it was gone, only to return the next day. Needless to say, it’...
Mike in the service dept was beyond helpful. Fit my ca in sane day. They gave me a huge break on the bill. I can't recommend then enough
Picked up a used Ford Edge over the weekend. We were helped by a courteous and knowledgeable staff including Wes, Jovon, and Shant. As the vehicle was used it had a couple of small details that needed addressing. Dean Coonce took care of those details for us and certainly went above and beyond with attention to detail and a great attitude. Thanks, Dean, service like yours makes this dealership shine! Thanks, Shaver for a great experience.
Car had smoke coming out of engine and went to have it fixed under warranty. The dealership told me that it was normal for the car to skoke out the engine? Thats a They even had the sales person lie that its normal for the car to smoke out the engine. Took my car to a more reputable dealership and was told the car needed some replacement parts and it should not have smoke coming out the engine. This dealership is a scam they sell u a car and extended warranty but do not want to fix ur car when ...
Worst place to buy a car!!! I bought a car here few weeks ago and they still have not honored the contract and fixed the items listed on the due bill. When I called Tyler the sales manager he was very rude and said he did not want to spend anymore money on fixing that car. I guess I will be returning it on breach of contract soon.
Worst service ever. Head service manager was rude and receptionist was even worse. Talked to parts manager about a possible battery issue with my car. He told me to bring it in or have it towed and they would take a quick look at it. When I arrived, Jon Snell denied and declined looking at it. Said it would be 4 business days before they even look at it. Do not give them any business for sales or service as they are rude and do NOT care about the customer.
The Sales Manager Jon Butterworth made my entire car buying process happen in less than a half hour over the phone. I bought my vehicle from Shaver completely sight-unseen and never even stepped foot in the building. This was by far the easiest, no hassle buying process I've ever experienced from anywhere, let alone a car dealership. I've put more time and effort into buying a pair of pants than I did buying my car. I asked Jon for a good deal and he gave me a good deal. No back and forth, no smoke and mirrors, no ...
They are the epitome of a sleazy used car operation! all the way down to the management! I traded in a vehicle which they owed me money on, they said 7 -10 days for my check 2 months later i had to get an attorney to get my money! sold my trade in 3 days and did not pay it off for 30 days!! they are thieves !!!!
I brought my Dodge Ram truck here because the service engine light came on. They replaced some parts charged me over a thousand dollars and did not fix the problem , Oh they said it was fixed but when I picked it up within 20 miles the engine light was back on with the same code problem.Then they said it was a dirty fuel system and needed a thorough cleaning (even though the truck runs like a dream no hesitation no skipping nothing wrong with the way it was running) which cost me another 350 dollars and within another 75 miles the engine ...
I knew we were in for a ride with these clowns. As other reviewers suggest customer service is nonexistent. Of course the fact that we brought in an electric car for warranty work doesn’t help. Impossible to get any information from service department even if they answer the phone. Three days in the shop for a simple fix, scheduled 2 months out. And when we drove the 40 miles back to pick it up they had drained the battery doing the work and test driving but never even bothered to plug it in, so now we’re waiting 2 hours to get ...
I used to do my maintenance in Indiana, where I bought my Jeep Grand Cherokee 2016. Today this Shaver Automotive Group charged me for an oil change, filters change, tires rotation, and exchange of differentials lubricant the amount of $205, just for labor. This routine maintenance was done in less than one hour. The total of the bill was $465.12, much more than the double I used to pay in another dealer for the same service. I asked, but no explanation was done for the labor hour table. Also, no clear justification was done. I felt like I was being robbed and cheated. ...
I have a 2018 Jeep Compass lease car. I tried to make an appt.for service and only got an answering machine. I left a message and got no response. I have had to call another dealership. Could never talk to a real person. Bad PR
Chris REALLY took care of us when we bought our car in for a check engine light. It was two days before Thanksgiving, they were super busy, but he still got the car fixed and got EVERYTHING covered under the warranty. Got it back before the holiday and didn't pay a dime (would've cost thousands without the warranty). Highly recommend!
I dealt with both Chris and Mike and neither of them communicated what was going on with my car. My car was in for service for three weeks before I finally got it back. They want to communicated with you via text but they just don't communicate. I wish I had asked around because everyone in the Thousand Oaks area knows that the service department is horrible and rude.
Brought my car in for service in my lights that has turned off and stop working. Service advisor never contacted us back to let us know what was the issue, Jeep stayed there for almost a month! Every time I call for updates, my advisor was always on ouch break... I asked to speak to the service manager, he was rude and told me if I want my car back I need to speak to my advisor, days passed and he never reach out to us! Long story short, the cashier ended up calling us to let us know our ...
I had an incredibly bad experience when buying a used car from this dealership. I purchased a 2016 Jeep Wrangler as a surprise for my daughter. I am over 60 with Rheumatoid Arthritis, so I didn't get down on the ground and look under the car. when I got home with the car, a friend standing at the bottom of the driveway noticed that the car was totally rusted on the bottom. I wish I could post a picture as it is unbelievable. I called to return the car and was told that all Jeeps look like this. I was even ...
The Service Manager at Shaver Auto, Mike Allen, is aggressive with the behavior and tactics that are exactly what you would expect from a narrow-minded, chauvinistic, ignorant man. The fact that Shaver and Chrysler Corp. continues to employ this guy is unfortunate, at best. His name is getting around town as the jerk at Shaver, supported by Chrysler Corp. The fact that Shaver and Chrysler Corp., supports Mike and his bullying tactics are a reflection on Shavers and Chrysler's values, not good for the organization. After sharing my experiences with friends and family, I’ve found several other women ...
This Dealership practices scare tactics, lies, aggressive behavior, and deception to try to sell cars. Specifically Wes Remington and John McCann. After being coached to exaggerate income on a credit application the finance manager Wes Remington tried to get additional down payment and raise the monthly payment on a lease contract stating that without proof of income the contract constituted fraud. The dealership sent a form titled "Notice of Contract Cancellation". The form further stated "Upon your return of the Vehicle to us, we will give back to you all consideration you have paid to us for ...
I had to come in for recall on my airbag, ask if they could fix my engine light. Sure no problem, have it done by end of day, RIGHT! Next day the adviser said it needs a coil and would be done by end of day, RIGHT! Next day, adviser says it needs wires and then if would be fixed, SURE! Bottom line, 3 days and $650 later, engine light still on.
This service center is everything that is wrong with the car industry. Corp double speak n nonsense to cover charging 4 times market value for repairs. Horrible. Don't use this place
Just had an absolutely terrible experience at Shaver Chrysler Jeep dealership last night. The sales force there seems to be friendly and outgoing yet very inexperienced. Unfortunately they're not given any latitude in customer negotiations and act as pawns to management. I had been approached by a young dealer who attempted to be helpful and accommodating however it stopped fairly immediately once I was ready to purchase the vehicle of choice. I was eventually introduced to Trevor "Cool Running" Eversley, an individual who presented himself as the manager although he's actually assistant to the manager. He ...
They found the exact car I wanted in a search. Salesmam Called me in. When I got there his manager refused to trade the car in for less than msrp. He claimed it was 400 miles away. He was such an xxx. The salesman gave me the sticker print out with vin. I found the car 40 miles away on jeep.com. drove toff Sierra and had a 180 degree experience. Got the car 8k under sticker and everyone was awesome to me.
I received a call from Shaver Automotive. They wanted to purchase my Jeep Cherokee that I leased from them last year. I was told they would pay off my lease, give me cash and enough rebates to lease a 2016 Jeep Cherokee with no money down, for the same term and for less than my current lease payment. Sounds too good to be true? It was. I was offered a model with lesser options and a lease term that exceeded my current one by two years. I walked out and will never return.
I will never walk in the front door of this dealership ever again...i called in advance i will be there sun. My time is presious i work double jobs..they told me dont worry car is waiting come on down..yep 4 hours waisted time on top of that push me to get insurance a i dont even have car yet ..mànager comes trying to tell me i cant get the 14000 car instead he tries to get me in a $23,000 car..i dont think so a made a sacastic!! Remark about it. Geico wont reburse my refund for 20 days ...
Set up appointment to have five recalls taken care of (2013 Ram 2500 diesel). Apparently making an appointment doesn't mean they will work on your vehicle that day? They do not offer loaner vehicles, despite their claim of trying to be the best in service, after demanding a loaner, after all the work that was being done was recalls, I was rented a small car. When I was called and told vehicle would not be ready because it got bumped back and there was nothing they could do. Spoke to service manager in charge (Tiffany), she kept interrupting me when I ...
Went to see the new Jeep Cherokee. After a few minutes , the general finance manager came to sit with us on prices. From the start, with no apperant reason his tone was nasty and rude. We explained to him that we are shopping around and would like to get the best deal for our dollar and in return he dismissed us by saying we are wasting his time and ever more its RUDE on our end to do so. We left the delarship shocked and angry as xxxx for the way we treated. HORIBLLE EXPERIENCE!!! DO NOT GO THERE!!!!
They are a bunch of thieves their finance manager stuffed a warranty into my deal which I cancelled and got $2,295 back and I would buy a car from Hitler before I buy a car from them again
Unbelievably bad. Go somewhere else. The salesman was great and so was the finance officer. Very helpful and accommodating. But the sales manager... I haven't had a dealership employee treat me like that since the early 90's, and even then, it was never this bad. First, he would only talk to me about the monthly payment. I had to pry to get him to tell me what interest rate he was offering me. 6%! My credit is just under 800 and current very high retail rate is 3%. Very insulting. I instructed him to go back and fix it. He sheepishly returned ...
Buyer beware... the service department is over-taxed, techicians overlook mechanical issues and take the quick get them out approch, terrible customer service. My story is too long.... Shaver service would not take the time to figure out what was wrong with the cooling system. I was told by the service manager to just leave it as is they were not going to fix. So I called Chrysler Jeep got them involved, they sugested I go to another dealer. I did and guess what, that dealer took time to find out what the problem was and fixed it. The service department ...
DO NOT BUY HERE! THEY ARE SUPER SHADY! Even one star is too good for this place. I find it funny they skate around concerns w/ the same response " There is not enough information in your review..." More alarming, I'm reading the same stuff over&over for 4 years & some of the same people are still working there after blatantly costing them many sales, ultimately hurting them financially and in credibility. It leads one to believe that the owners condone this type of dishonesty as it seems to be acceptable procedure to lie and cheat the ...
Miscommunication between multiple reps, 4+ hours of wasted time, xx run around, promised a call back to work on offer by multiple sales reps, finance guy was a bit pushy and didn't want seem to want my business. I have tier 1 credit and was willing to put money down with a reasonable but minimally stretched payment on their part. I should have read the other reviews before I went there. I'll never recommend them to anyone. What total disrespect on their part. A simple phone call to let me know it's not going to work or that they ...
What do you think really happened??????? My car had almost 200,000 miles on it so I found one on carfinder, and emailed the dealer, Shaver Automotive. The salesman said the car needed a new radio and they would let me know when it was done. A few days later, I called again, and they said it needed to be smogged. A few days later, I called and they said it needed a radio and to be smogged. I asked them why it took a week to do those two things that should take two hours....they said they had to look ...
My husband is in the military and we bank with USAA. They offer a great car buying service where they work with a group of certified dealers who they "back" to help customers sell their cars. You send in a listing of your vehicle including everything about the car. Problems, additions, everything and it goes out to the dealers. They then decide if they are interested and send you a no haggle quote. We recieved one from Shaver saying they wanted to buy my husbands truck. We called USAA to make sure the offer was real before we ...
Received a call from Tim Ott to purchase my vehicle that I had listed on Craigslist a few hours earlier. I brought my car in, he inspected it, did his own research and then we negotiated a price that we were both satisfied. I found Tim friendly, courteous, and honest and straightforward. I would not hesitate to recommend Tim if you are considering selling your car.
Shaver Jeep has always done a great job in servicing my 2002 Jeep Liberty. Alas- Last week my Jeep's engine died (after many years of me putting it through the ringer on the trails) and even though I replaced it with a non-Jeep vehicle (much to my dismay), Sales Manager Tim Ott still went the extra mile for me. There was pretty much no value left in my Jeep, as it had the engine failure and couldn't be driven into auction, yet Tim was still able to take it off my hands for a small price even though I ...
I was trying to sell my wife's car and Tim Ott emailed me stating that they would like to see the car. Once the car arrived and I met Tim, the whole experience was easy and took much less time than anticipated. I think we were in and out within 30 minutes and the check was ready soon after that. A very pleasant experience. Thanks Tim!
This was the worse experience I have ever had! I went to test drive a car that I was interested in and the car salesman asked for my drivers license to photo copy. Not only did he not return my drivers license, he let me test drive this car alone without any plates in the car. I later realized that I had not been given my drivers license back. I immediately called Tim and let him know. He told me, " I left it in the copy machine." I told him I would be in first thing in the ...
BASICALLY I HAD AN ISSUE WITH MOLLY WHO WAS THE FINANCE PERSON TAKING CARE OF MY PAPERWORK. CALL IT A COMMUNICATION ERROR IT WAS CHEERFULLY RESOLVED TO MY SATISFACTION THE FOLLOWING DAY. I WOULD NOW RATE THE SERVICE OF THE FACILITY EXCELLENT DUE TO THE WAY IN WHICH MY ISSUE WAS HANDLED!
I've been going to Shaver for a couple of years. I, like most people, hate going to the dealership because it's ridiculously overpriced, but there are times when I want to make sure I have someone certified for Chrysler working on my car. I had worked previously with an awful associate (looks like the finally let him go). I had initially had a good first experience with Kier, however when I went back to him and expressly stated I did not want to work with the last sales associate, he gave him my info and put him in ...
Tim helped us sell a vehicle that was was coming up to lease end with 2 payments left and we were over miles. Tim worked with us and even though the autotrader.com quote was less than we needed to pay off our car, Tim worked with us and after a few minutes, worked it out where Shaver purchased our car with minimal contribution from us, literally saving us thousands of dollars if we have waited to lease end. Tim was friendly, professional, and worked hard to make sure we were able to complete the transaction. I would highly recommend Tim ...
This is my second Jeep bought at Shaver and will for sure continue to purchase my vehicles from them. Tim Ott was excellent we negotiated the price on a 10th Anniversary Rubicon and it was smooth sailing after that. Tim also has been very helpful in my post sale needs, answering questions and taking care of some minor issues with my new Jeep. To me the after sale experience is so important as many questions and issues arise. I recommend you see Tim for your next purchase. Also I have to give Mark Rowland a thumbs up for initiating the ...
Perfect service and exceded expectations! They worked with me for over a week and I got the price I wanted This was the Best price of any dodge dealership within 100 miles (I checked!), I worked on deals with 7 other dodge dealerships and still I saved thousands at shaver auto, do you homework and they will not disapoint, I plan on using the service dept for all my needs, Andrew Wallop and Tim Ot went out of their ways to make sure I was satisfied. In the Financial dept, Molly Misino was clear, straight forward and even saved me more money ...
went in thought i would have trouble getting financed met with darrell and rob and they made me feel right at home rob even worked deal right in front of me me on big screen monitor (go just to see it its huge) there was nothing hidden no gimmicks i was in at 7pm the first night had my financing secured by 11am was home with new car my 1pm if you want no hassle friendly people go see them .................thank you guys ....patty
My son and I spent the last two days looking at the various Jeeps for sale at Saver Auto in Thousand Oaks California. He decided on a 2013 Patriot today and is pleased with his purchase. Tim Ott and Mike your sales manager made it a good experience and were great to work with. They went out of their way to accommodate him and went above and beyond in helping him in find a vehicle that he liked. I thank them for their kindness and guidance with the process. We have been a long time customer with a 2007 Dodge Caliper and ...
My husband and I needed to find 2 cars to fit our budget in only one week!! we searched everywhere and ended up buying 2 used cars from Tim and Rob at Shaver Dealership. The first is a 2007 Dodge Ram 1500 and the 2nd is a 2010 VW Jetta. They gave us the best prices that no other dealership could compete with, but most important, they gave us a superior shopping experience; Tim is very friendly and knowledgeable about the cars he is selling and spent quite some time with us until we found the cars the best fitted our objectives while Rob spent ...
Mark Rowland...you rock! Mark did a great job getting my wife into her 6th new Jeep Wangler Rubicon. Thanks Mark for doing such a great job!
Worked with Tim from the internet department - he was knowledgeable, attentive, efficient and easy to work with. He made for an incredibly quick and painless purchase process, and the price on my vehicle was beyond competitive. I'd happily do business with Shaver, and specifically Tim Ott, again in the future.
Tim, Mike and Justin were all really great. Made buying my jeep very quick and enjoyable. I will definitely refer them to anyone looking for a car.
Besides the fact that he looks like a famous actor, Tim Ott is also by far the best dealer I have ever worked with! Everything was done with a smile, and besides the new car I just got, We were working on a deal late at night, and the dealership itself already closed, and he was STILL working with my dad and I. Even after I already got the car, it was freezing outside, there was cold air coming out of his mouth while we were sitting in the heated car, and he was outside still helping us out. It ...
I've bought two vehicles from Tim Ott over the past couple months, and he has treated me with the utmost respect and with integrity. Tim stands by his word and delivers a fantastic deal. Ira Dauer in Finance is equally good to work with. These are no-xx guys. Both experiences have been efficient as well, without the usual back and forth negotiations that can take half a day or more. Overall, a very good experience and I will return to to business with Tim and Ira.
I thought it was important to let everyone know what my experince with Shaver was like!! I was instant messaging Jaclyn to start the process and she was a true professional. I didn't want to go through the "sales dance" and Jaclyn stepped up to the plate. She delievered everything she promised!! I would recommend her to anyone looking for a car. When I arrived Tim Ott helped my Fiance'and I with the transaction. He was professional, informative and caring!!! This was my fiance's first New car and she left with a big smile. Tim ...
Tim was extremely responsive to my email inquiry. He was thorough, reasonable, and held to his word. He helped me find the vehicle I was looking for meeting my needs and budget. He made the process easy and relatively quick. I appreciate that we were able to work out a lot of the details over the phone so when I got to the dealership it was almost a done deal. I would gladly recommend Tim and Shaver to anyone I know. Thank you for the great service, and keeping your word.
Octo was amazing and provided exceptional service. Made me feel comfortable with my purchase decision. Ira, is truly knowledgeable and was able to get me the best possible loan based on his expertise. He was patience, kind and really went above and beyond in regards to service. I made a special trip from Orange County to purchase my vehicle. It was worth the drive and both Oct & Ira made it all worth while. The BEST service I have ever received from any dealership.
We recently purchased a new Jeep Patriot from Shaver Auto in Thousand Oaks. We looked at other dealers, were looking for specific features, and of course a good deal...other dealers were pushy, rude, and tried to sell us things we did not want. Tim Ott at Shaver was amazing and has restored our faith in car dealerships. We will definitely shop with Tim again when it's time for our next vehicle down the road. We were in a really busy time of our year and Tim went out of his way to make our transaction easy and painless......
Went in to purchase a new 2012 Chrysler 300. After comparison shopping for deals in my area, Tim reached out to me via email one hour before their closing time to accept my offer. The vehicle being reserved, I asked if they could accept us coming in at such a late hour or should we wait to conduct business the next day. Tim stated his dealership was willing to stay open past closing time to accommodate us. After a short meet and greet, we got down to business. Tim is a very nice guy, easy to speak to and easy to understand, ...
Jake was very welcoming and friendly; he helped me choose a car that suits me and my needs. His advice was very informative, and he put in the effort to make the whole purchasing experience easy, fun, and quick. He also picked me up from the car rental and then went to the dealership to finalize everything and pick up the car. We are still in touch, and he keeps checking if I need any assistance.
i was super happy with everyone at this dealership they all aided hugely in making my deal happen and i am very happy with the outcome and the vehicle i settled on thanks so much to all of you
I really had a great experience with Darrel. He was friendly and emitted a no pressure atmosphere. He was extremely infomative on every aspect of the vehicle I purchased. Having two children and a limited budget, he went out of his way to get me the lowest monthly rate possible. He made our need for a minivan reality. Thanks so much Darrel! You have a customer for life.
This dealership was friendly, professional and courteous. We sold an older vehicle to them and will also be buying a new car from them in the future because of their excellent service attitudes. We also had occasion to use the service department which was also exemplary. Tim was punctual and reliable. We will be back, Sincerely the Lorenzen family
Tim gave me a great deal on my new Jeep and Jason was very friendly and professional. They made a great team. I have already recommended them to family and friends!
The process was very fast and easy. Brenton was very friendly and made the process painless. The overall staff was nice and the facility was clean and accomodating. I will recommend it in the future.
Thank you for setting me up with a car while my truck wasn’t working at all! You are great help. you are all great!
We bought a used jeep from shaver jeep that was still under warrenty. About a month later it wouldn't start. We had it towed to shaver and it took them 4 days to even look at the car, no rental car was offered during this period, they finnaly decided it was a problem with the starter and "fixed it.". A few weekes later it wouldn't start again. We took it back and were asked to pay our 150 dollar decutiable again for the same problem they couldn't fix/find the first time. They refused to budge on ...
The customer service provided by Tim Ott was outstanding!! He knew the Jeep models very well. The dealership had the best inventory of all of the dealers in the Los Angeles area. Tim was very patient with us and walked us through all of our options. He was also very fair with us when we were ready to purchase our new Overland!! It was a great experience. Ira was also very friendly and made the whole document signing and payment processing very easy. It so much easier to deal with such friendly and customer service oriented people! I would highly ...
Was selling my used vehicle to the dealership through the Autotrader.com program. Brenton made the process very easy and quick. He was very informative about the process and was very helpful the whole time. I would definitely do business with this dealership again.
Went in there to sell my Jeep, Brenton was very helpful and made the whole process easy. Did not get as much money as I was hoping for, but Brenton did his best to get me as much money as possible. The whole process was relatively quick and I would definitely recomend this dealer as well as Brenton for any purchases, or if I wanted to sell my car.
overall, our experience was very good and the salesmen that assisted us were helpful and friendly. We appreciated their patience because we weren't quite sure what vehicle we were going to purchase. Thank you
I cannot express how many dealerships we had visited prior to coming to Shaver.Nor can I express the level of disappointment as well as stress we accumilated from these dealerships. We had even almost finalized a sale from another dealership but it was because of Brenton and Ira that we declined the other dealership and chose to do business with Shaver. From the moment we walked into the building to the moment of leaving the building the entire experience was phenominal. Brenton knew exactly what we were looking for and worked with us for hours on negotiating prices, the ...
I can recommend Brenton and this dealership. We negotiated by phone and text message and Brenton and the dealership honored the deal that we made. The price seemed to be pretty good based on the other shopping that I did. I of course had to make sure that they enumerated all the fees by text message, initially they were trying to add in some $500 of extra fees in addition to tax and license. But it worked out, and there was no BS on the price after we agreed and I got there. The finance guy did try to sell the ...
Tim at Shaver offered us the best price among several dealers for the car we wanted. When we got to the dealership, Tim was very pleasant, but told us our car was not ready. We had to wait almost 3 hours before seeing the car. Prepping a car should not take more than 20 minutes. He offered to sell us nitrogen filled tires, which we refused. When we went to do the paperwork, we were surprised that $500 in "Nitrofill" and antitheft charges were on the bill, which we had already turned down. The bill was corrected. When we asked Tim ...
I just purchased a FIAT 500C Pop from Shaver FIAT and all I can say is that it was the best car buying experience I had. I initially was working with Tim who worked out the deal with me. I visited several FIAT dealerships before I decided to go with Shaver FIAT. At the dealership Mike and Chris showed me the car that I have been looking at over the internet. Test drove the car and I fell in love with it. In less than an hour I was signing paperwork and got the car that I wanted. I have ...
Best dealership experience ever!... since my last purchase in 2004 at a chrysler dealership. I did my research on the truck I wanted and then went online to check on dealership reviews (negative and positive) for the best dealership to deal with, thanks to all the positive reviews I decided to settled with Shaver Auto group. Also I decided to deal with Tim Ott internet sales manager because of all the positive reviews he received on this site. He was great, information overload (a plus). Tim explained everything I needed to know about the truck and helped me with the voice ...
I was able to get EP pricing so the pricing was not hard. I had interacted with Chris over e mail so when I went in I had done my research on what I wanted. He showed me the invoice and in short order we had a deal. The onlt thing was an added cost of $471 dollars. When I inquired it was $179 for nitrogen for the tires and $292 for a theft protection system. I did not want either. We knocked off the very expensive nitrogen but I ended up paying for the theft protection system. I thought it was added ...
I give Shaver Dodge "GREAT" reviews accross the board due to multiple reasons: 1. my initial contact with a gracious salesman named Ignacious made me feel comfortable with doing business with this dealership; 2. Ignacious and then the Internet Sales Manager, Chris Arndt, teamed up to really push for the deal I was financially comfortable with and then they worked with the Finance Dept to get my deal done!; 3. Matt in the Service Dept has already gone above and beyond in explaining various service I'm entitled to AND he helped me set up the voice commands in my stereo ...
I was SELLING them a car though Autotrader. Even though it was not his responsibility, he went far beyond what most salesman would. Wonderful service!
Biggest scam in county!!! We agreed to purchase a used vehicle. We received a good deal. Then when finishing the paperwork- SURPRISE!!!! They tagged on the nitrogen fee of $179.00 and the Vehicle Theft fee of $292.00. I asked that they be removed, but they said that was not an option, that ALL of their vehicles have these fees. Really? Their response was that we got a good deal and these fees help make up the difference in the car price. This is the exact story other customers have noted. Unbelievable. I will be speaking to an attorney and will re-post when ...
Great customer service and the service was quick and friendly as well. I appreciate Tim's help in getting this deal done for me. Great job!
This by far was one of the best car buying experiences, I"ve ever had! Dealing with Chris Arndt and Octavio Yanez was a pleasure,When you buy a car every two years you see it all,Everybody at Shaver Chrysler Jeep was"Great"no pressure no pushing! just a Great deal.I look forward to doing business with Shaver Jeep in the future!.We are now a 3 Jeep Family,[two 2011 Grand Cherokees and 2005 Liberty]thanks to Shaver Chrysler Jeep
Rude, disrespectful and arrogant. This was by far the worst experience I have ever had at a dealership. I was ready to buy and they lost my sale because apparently my business is not important to them. I was told that the ridiculous deal they offered me was the best I could do and that I would have to learn for myself why I was wrong thinking I could do better. The sales manager I worked with not only lost his temper with me but actually told me that he treats all of his customers this way and that he ...
This was perhaps the most pleasurable car buying experience that I have had. Jake helped me test drive the car, and was personable and helpful. I negotiated the price with Tim, and I did so over the internet so that I could do so at my leisure. Tim was very responsive, and my only complaint is that he needs to get a better bluetooth/cellphone connection. After negotiating the price, Ira in Finance was able to get me a great interest rate on a purchase, and while I have a few days to come up with my own financing, my ...
We had some contact with Tim, who was terrific, but Marcia was our main salesperson. I would give a "5" on everything based on our contact with Marcia and Tim, but the dealership conducted itself in a less than professional manner on an issue completely unrelated to Marcia and Tim. Marcia was friendly, honest, reliable and in no way pressured us to buy a car. She offered us an incredible price ($1300 under invoice). I would comfortable recommend Marcia or Tim to anyone looking to buy a Chrysler product.
My first experience leasing a vehicle couldn't have been better. I had worked out the details with the Internet Sales Manager Chris Arndt via email before I arrived. Not only did he offer me the hands-down best deal from numerous dealerships, but he had most of the paperwork prepared before I arrived, making my time at the dealership under an hour. Everything went so smooth and the entire staff was super friendly. It may have been record-timing car buying. And my new Jeep is GORGEOUS!!!!!! LOVE it. 2012 Jeep Patriot Latitude with touch-screen media system. I am more than happy ...
Ira in finance, Jaclyn and Chris were great. Best dealership experience I've had. I hope that the service maintenance is just as good. I will come back to buy another car!
I bought my new Jeep from Tim Ott & Lozeno Loken because they were both GREAT to work with!!! One of the easiest and most stress-free car buying experiences I have ever had. It says alot about the Shaver dealership if I was willing to drive from 40 miles away to buy my new Jeep. The Shaver team was extremely friendly and listened to what I told them I was looking for and what it would take to purchase a vehicle. The Shaver Team went above and beyond what I expected and confirmed my decision to buy my first Jeep from ...
I called about an internet ad for 2012 Durango. I spoke with Octavio over the phone. I came in later that day and drove the vehicle. He explained all the options and we discussed price. He was clear and transparent with the price, which I appreciated. Two days later I came back with my wife (the vehicle is for her). Octavio was patient and helpful. We settled on a Durango R/T. Octavio also worked with us on our trade-in. I feel like he gave us a fair price for the trade. Octavio was great throughout the process. I felt like ...
We had the best car buying experience that we've ever had working with Octavio and Brenton. Both gentlemen were professional, knowledgeable, fun and made the car buying experience very pleasant. We went in knowing we wanted a Jeep Grand Cherokee, but had a hard time choosing one due to the numerous options and packages. Octavio took us on a test drive and explained the features. He listened to our likes and dislikes and was extremely perceptive. He found us the perfect vehicle in color, interior and features. The car was in transit, so we returned the next day to ...
Overall a good experience. Would have been 5 stars except for: I did not appreciate having to argue with Lorenzo over their "nitrogen tire club membership" being added to my tab WITHOUT MY CONSENT. There was no warning I would be required to buy this. By the way guys, the spare tire was not filled with nitrogen, which is a terrible mistake. The spare needs it the most! Also, Chris wasn't clear that the state's return policy requires you to pay money up front for the option of returning the car, so even though I made the ...
Brenton was great to work with. He's very easy going and laid back and did what he said he was going to do regarding the car deal. He responded to all my calls in a timely manner. My past experience buying a car has been extremely bad but I must say this experience has been surprisingly positive. I will refer my friends to Shaver and I'd definitely buy there again.
My experience with this dealership is probably the best I have had in over 50 years of buying and selling cars. The sales team was courteous and helpful and came through with a fair offer and delivery of my check exactly as promised. I would definitely do business with this dealership again, should the need arise.
They mailed me a request to by my 2003 PT Cruiser. I took it there. They were friendly, gave me a reasonable price, and drove me to the bus stop.
I can only say that this dealership may be the best dealer in the State. They did so much for me. They went over and above my greatest expectations. I really cant recommend this dealership enough. I will be jeep owner for life just to come back to them. Jacckly the manager and Octavio internet sales really went to bat for me. Dont go anywhere else, please!!!
Keir is really great to get service from. Really friendly and knowledgeable. And I don't just mean "knowledgeable " in a cliche way... He even told me the name of an obscure Jeep part that I thought was kind of strange, he said it's called a "mucket." I come here all the way from Redondo Beach when I'm visiting nearby friends. And the showroom is the most comfy and nicest looking Jeep place to hang out in while waiting.
We purchased a Jeep today off the internet advertisement. It was great to have a quick call back. Chris was attentive and informative. We appreciated the professionalism and none of the usual back and forth games car dealers are known for.
I was in the market for buying a car for a week and looking at different models from different dealers. Although i was originally interested in buying used, i came across the Chrysler dealership in Thousand Oaks auto mall. I met with Brenton Laughlin (internet sales manager) and he was very knowledgeable and courteous. He never made me wait long and he worked hard on getting me the best deal and finding the right car. I later found out he had to get a vehicle trade between his dealership and one from over a hundred miles away and had it ...
I bought a Prius on 2/19/2012 from Shaver and it was a terrible experience. I worked with the Salesman, Darrel, and he was a nice guy and got us a pretty good deal on a used Prius we like. However, the finance guy, Lorenzo, pushed us to sign without giving us time to review. The dealership hardly had any customers when we were there, but Lorenzo seemed to be in a hurry all the time and was definitely on personal calls a lot. Anyway, Lorenzo told us that Nitrofil and Vehicle Theft would come with the Prius. I asked Lorenzo why ...
we just had a new addition to the family so we were in the market for a new car that would be big enough for our family and work as well. After researching for about 5 months, i decided to get a dodge durango. I felt that the dodge offered the most for my money. Shaver Auto (thousand oaks) and Glen Thomas dodge (long beach) both had a sale on a 2012 dodge durango citadel. I decided to go with Shaver Auto, because of their internet manager Brenton Mclauglin. He went above and beyond the call of duty to make the sale. ...
Special ordered a Jeep Wrangler, and when a problem came up during the manufacturing/shipping process, and the delivery, of the car, was delayed for a substantial time, Darrel kept me updated on the cars status the whole time. Also, when it finally came time for me to pick up my Wrangler, even though we had already negotiated a final price, John McCann worked with me on a discount, even though the delay was no fault of their own. Which I very much appreciated. I walked out of there a satisfied customer!
I got in touch with Brenton originally through the internet and had some questions to ask about the vehicle prior to making the long drive up to the dealership from my home. Brenton and I exchanged many emails over the course of two weeks or so as I was looking at many other vehicles. He kept me engaged and interested and answered my questions completely. Brenton was also very flexible with me in terms of dealing with my hectic schedule to arrange a time to come drive the car. When I finally got up to the dealership, Brenton was very ...
Andrew is great. Made me feel comfortable with no pressure. Got me what I felt was a very good and fair deal. I'd work with him and Shaver again.
